Shipping, Tax & Returns

UK Orders
Prices from £3.00.
Royal Mail 48 - Large Letters & Small Parcels.
Courier Tracked - Medium & Large Parcels up to 20kg.

International Orders 
Royal Mail International Tracked - Small Parcels.
Courier Tracked - Medium & Large Parcels up to 20kg.

When an order is delivered within the EU or internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country such as handling fees. The customer is responsible for paying these fees and we cannot verify what they will be prior to shipping.
Deflector DC Ltd is not responsible for these costs.

Dispatch Time
Orders will be dispatched within five working days with the exception of special event days or national holidays where further delays are expected.

Existing Orders
We are able to add products to an existing order. A combined shipping fee will be applied in this situation.

Collect in Person
We offer a sales & collection service where you can pay for your order from our sales office. Please contact us to take advantage of this service and save on shipping costs.

Returns 
In the rare event of a return being required the item(s) must be returned in the exact same condition as sold and where possible packed in the same shipping box as delivered to avoid any damage in transit within 14 days of delivery. The cost of return shipping will be at the buyers expense and the buyer should ensure item(s) are packed safely for return as the buyer will be responsible for item(s) until safely delivered back for inspection. Use a tracked or signed for service only. We cannot accept liability for goods that get lost or damaged in transit back to us and would recommend the buyer using a tracked delivery service to return item(s). For item(s) returned in the exact same condition as sold, a sale price refund will be issued less our original shipping costs to the buyer.  
UK Orders received that have been damaged in shipping (evidence required) will be issued with a returns label.

Please post returns to the following address:
Deflector DC Ltd
Unit 32
City Business Park
Somerset Place
Plymouth
PL3 4BB

Any damaged or missing items must be notified within 48 hours of delivery (evidence required). Failure to do so will render any claim null and void.

Damage that has occurred during assembly or misuse cannot be replaced or returned for exchange or refund.

Cancellation of Orders 
You are able to cancel your order prior to shipping with no cost penalty being incurred providing the order hasn't started the processing and charging stage. We are unable to cancel orders once the processing has begun. You can cancel an order by emailing Deflector DC at support@deflectordc.co.uk or by using the contact us link at the bottom of the page.