Returns
In the rare event of a return being required the item(s) must be returned in the exact same condition as sold and where possible packed in the same shipping box as delivered to avoid any damage in transit within 14 days of delivery. Products that are custom made to the buyers specific dimensional requirements are not eligible for return. Prior to any return please giving the returns reason, products to be returned and request for a Returns Authorisation Number. The cost of return shipping will be at the buyers expense and the buyer should ensure item(s) are packed safely for return as the buyer will be responsible for item(s) until safely delivered back for inspection. Use a tracked & signed for service only. We cannot accept liability for goods that get lost or damaged in transit back to us and would recommend the buyer using a tracked delivery service to return item(s). For item(s) returned in the exact same condition as sold, a sale price refund will be issued less our original shipping costs to the buyer. When free shipping has been included in the order and there is a partial refund, a shipping charge will be applied where the value of the remaining order is less than the free shipping offer. Orders that have been refused at the point of delivery will be charged for the tracked & signed return cost.
UK Orders received that have been damaged in shipping (evidence required) will be issued with a returns label.

International Orders received that have been damaged in shipping (evidence required) will be either refunded or replaced depending on individual circumstances. Undamaged/Unopened International Orders are only considered for return where the buyer agrees to pay for a tracked returns service and all import VAT and customs charges into the UK are paid upfront by the buyer. EU Orders subject to Free Shipping (Over £150) and partially returned (under £150) will be subject to the original shipping charge. This cost will be deducted from any refund given.

Any damaged or missing items must be notified within 48 hours of delivery (evidence required). Failure to do so will render any claim null and void.

Damage that has occurred during assembly or misuse cannot be replaced or returned for exchange or refund.

Please post returns to the following address:

Deflector DC Ltd
Unit 12
62 Valley Road
Plympton
Plymouth
PL7 1AB

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred providing the order hasn't started the processing and charging stage. We are unable to cancel orders once the processing has begun. You can cancel an order by emailing Deflector DC at support@deflectordc.co.uk or by using the contact us link at the bottom of the page.

POP MART LABUBU